Policies and Frequently Asked Questions

Frequently Asked Questions

WHEN CAN I ENROLL/WHEN DOES THE SESSION START?

Families can enroll at any time (as long as there is space available in the class :)! We no longer do "Sessions" - Instead, we do month-to-month enrollment!  The first month is always prorated from the date that you enroll.  

WHEN CAN MY CHILD MOVE TO THE NEXT LEVEL?

Each child moves at their own pace (which is why we no longer do sessions).  While some children may move through the levels quickly, others may take longer, as every child is different and no two kids are exactly alike! Our curriculum follows the progressions set forth by USA Gymnastics.  Once a child masters the skills in their current level, the child will be awarded a certificate of congratulations by their coach and can move up to the next level!  Just give us a call and we will move them up to the class the best fits your schedule!

MAKEUP POLICY:

We cannot refund for classes missed. Each child enrolled is holding a spot in the class and must pay for their spot.  We can, however, offer makeups for classes missed! Makeups can be scheduled through your parent portal. Not sure how to schedule through your parent portal? Check out this How To Video. If no space is available, or the times are not convenient for your family's schedule, your child is welcome to attend one of our Open Gyms in lieu of a class. For more information or if you need further assistance, please feel free to call us at 414-371-9520.

WHAT TO WEAR/BRING:

 

GYM ATTIRE:

Please have your gymnast arrive "ready-to-go" with their gymnastics clothes on under their outdoor clothes so that when they come in, they can take of their shoes, coats, and whatever else upon entering, put their items in a cubby, and proceed to class (this way, there is not a lot of congestion in the locker rooms).  

 

Girls:

  • Girls should wear a leotard (or swimsuit) and shorts if possible (Because when they "look the part," they feel and act the part). Otherwise, a pair of leggings and a tank top or tucked-in t-shirt is fine... Crop/Bikini-style two-piece tops are not allowed. Girls' clothing should cover their stomach, and hair should be tied up and out of the face, and beads/hair decorations must be secured. Not having hair properly secured, poses the risk of hair becoming wrapped around bars and potentially scalping your child. We want to avoid this at all costs! Please make sure your child's hair is secured before coming to practice so we can prevent any dangerous incidents from occurring! Thank you so much for helping us keep your athletes safe!

 

Boys:

  • Boys can wear sweatpants or shorts and a t-shirt that they can tuck in.  

Barefoot is preferred for all, as socks can be slippery and sometimes get lost in our foam pits!  PLEASE MAKE SURE YOUR CHILD PUTS ON THEIR MASK BEFORE THEY LEAVE THE CAR!  (We charge $1 to your monthly tuition for each time a child needs to use one of our masks)

WHAT TO BRING:

Please send your child to class with a labeled water bottle. We have a water fountain available for children to refill at. Please do not send Gatorade, Powerade, or any other colored juices, as they may spill and stain/damage our equipment. Don't forget to bring a mask!

PAYMENT POLICIES:

 

HOW DOES IT WORK?:

Our Gym Membership works just like any other gym membership, there is a tuition fee that is due each month and an annual registration fee. Should you decide you no longer want our services it is your responsibility to inform us (Please see our Withdrawal Policy). Should you not inform us, even if your child does not attend classes, you will still be charged the monthly tuition fee as you are holding a spot in our classes that could be given to another child. Refunds will not be given. 

TUITION POLICY:

Tuition fee for the current month is due at the time of registration.  Each month, on the first day of the month, your monthly tuition will be automatically charged to your chosen payment method which must be saved on your Infinite Parent Portal account. Due to limited spots available, families who are not current with tuition may lose their spot in their current class and will need to pay in full in order to re-enroll.

PLEASE NOTE: You may request a billing cycle date of the 15th of the month, however; all drops must take place before the first of the month that you no longer wish to be billed.  We cannot refund for classes missed or days that you did not attend.

(Please see our makeup policy). Children who are enrolled are holding a spot in the class and must pay for their spot (whether they attend or not).  

CASH/CHECK PAYMENTS:

If you wish to pay with cash or check, you may do so, however, all cash/check payments must be made/received before the 1st of the month, or the credit card saved to your account will be charged. 

ANNUAL REGISTRATION FEE:  

An annual registration fee of $40 per child ($80 maximum per family) is due at the time of enrollment.  This registration fee is due once per year. Those who have paid this fee are officially "Members" and can may receive special membership benefits and discounts.  This fee is non-refundable.

WITHDRAWAL POLICY:

Notification of discontinued enrollment must be received by e-mail to infinite1gym@gmail.com  prior to the first of the month that you no longer wish to be billed. We cannot refund for days that your child was enrolled but did not attend.  

CLOSINGS:

 

INCLEMENT WEATHER:

The fastest way to find out if we are closing for any reason would be to check our FACEBOOK page!  We also will send out an email and to the families of the classes we are cancelling, and a message will appear at the top of our website. For making up classes missed due to inclement weather, please see our makeup policy!

HOLIDAY CLOSINGS:

Infinite Gymnastics will be CLOSED for Classes/Open Gyms on the following days:​

2021 Holiday Closings:

Memorial Day: Monday, May 31, 2021

Labor Day: Monday, September 6, 2021

Thanksgiving Break:  November 24th - November 28

WINTER BREAK: December 24-January 1

2022 Holiday Closings:

Memorial Day: Monday, May 30, 2022

Independence Day: Monday, July 4, 2022

Labor Day: Monday, September 5, 2022

Thanksgiving Break: November 23-27, 2022

WINTER BREAK: December 24-January 1st

*Team should always refer to their coach's practice schedule

during the holidays

MISCELLANEOUS:

 

VIEWING:

In an effort to keep everyone safe and maintain social distancing, we are only able to have up to 16 chairs in our viewing area, and are therefore only allowing 16 people to view at a time. Due to the limited space we do ask that only one person per athlete come to spectate. Parents may bring in a young sibling that can share a chair with their parents, but generally, parents of athletes ages 6 & up are encouraged to drop their athlete off. Children are not allowed to be in the viewing area unattended. 

DROP OFF & PICK UP PROCEDURES:

When dropping off your child at the circle drive-up, please remember:

  1. To make sure your child is wearing their mask BEFORE they leave the car.

  2. To stay until your child has given you a "goodbye" wave or "thumbs up" to let you know that everything is good.

Upon arrival, everyone will sanitize their hands, and kids can take off their shoes prior to entering the gym and put their things in a cubby, either in the gym or in the cubbies by the stairs. Children will then find their teacher who will let them know what is next!

When picking up your child at the circle drive-up, please remember:

  1. Be on time!   If you are going to be late, please call to let us know OR send your child with a cell phone and send them a text!

  2. Please pick up at the side door. We do pick-up in a drive-through fashion.

  3. DO NOT PARK ALONG SIDE OF THE BUILDING. When parents park on the side of the building, we cannot see beyond the cars and it makes it very dangerous for the kids!  
     

Please Note: The circle drive is to be used for drop-offs only. 

COVID Policies & Procedures

MASKS:

Masks are required at all times by anyone entering our facility who is 4 years-old and older.  For those who are 3 & under, they are encouraged to wear a mask, but are not required to do so.

DO NOT COME TO CLASS IF:

  1. If you are not sure if your child has been exposed or not - For example, if you are awaiting the results of a family member or close contact.

  2. If your child or someone in your family is experiencing any COVID-like symptoms.​​

  3. If your child or anyone in your family has tested POSITIVE for COVID - SEE BELOW:

 

PER THE CDC/HEALTH DEPARTMENT:

If a student has COVID:  The student must quarantine for 14 days.  

If the student has been EXPOSED:  The student must quarantine for 14 days and all family members must be Negative before returning. 

If a family member that the child lives with has COVID (but NOT child):  According to the CDC/Health Department, the child must begin their quarantine for 14 days AFTER the positive member is no longer contagious.

**PLEASE NOTE: If anyone with any symptoms and has come to class, we will have them sit out and will call for you to come pick them up.

WE DO MAKEUPS!!! Please see our makeup policy!